Episode #70: To Script or Not to Script

To script or not to script? That is the question we answer in today’s episode of The Osteo Connection.

A first impression is a lasting one. If a patient does not feel a connection with you, they are less likely to come back and continue their treatment. This is why we follow a certain protocol (which we’ve shared in past episodes). But not all patients are the same, you need to put yourself in your patient’s shoes and connect with the person in front of you. Communicate with them where they are, let them know how you can help them and their specific ailment, make sure to address their concerns and explain what their treatment timeline and the process should look like so they are always leaving your office unsure of what they need to do next.

Listen in to this episode as we share some of the tips and tools we use for making a connection with new patients. 

To your success,

Kevin, Jason and Sean

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